Terms and Conditions

  • Prices include feel-good pension per person per day (apart from all-inclusive deals), local taxes are not included, reduction for bed & breakfast: € 15.00 off standard price 
     
  • Packages: Please take a look at our one-week packages. Note: are only available when booked in advance. Imperial bath in the inclusive deals: available until 3 pm; 1 bath per room
      
    Skipackages: ski pass for adults only; skipasses for children are not included in the package-price); Day-Prices wirhout ski pass!

    The ski pass conditions (https://www.serfaus-fiss-ladis.at/en/winter/ski-pass-prices/conditions-ski-pass) are applicable.

      
  • Wellness-, Sauna & Spa-Area: Children under 16 years of age are not permitted to enter the Spa, wellness and sauna facilities.Massages may be booked exclusively by Hotel Guests.
     
  • Garage parking: € 10.00 per day
     
  • Dogs & other pets: 
    Online booking: No dogs allowed.
    Otherwise dogs welcome subject to prior arrangement; € 23.00 per day (without food).  
    Other pets are not allowed.

    Dogs are not allowed in all room categories and we do have a limit to the dogs that we allow at any given time. Please get a prior written permission to bring your your dog. So please contact our reservation's team via phone: +43 5476 6770 or via email at:  before booking; 

    Bringing your dog without written permission or other pets may cause cancellation fees (90% of the total agreed price).

    Dogs are not allowed in the pool/spa area, restaurants or garden-area.
     
  • Arrival: Rooms may be occupied after 3 pm.
     
  • Departure: Guests are kindly requested to vacate their rooms by 11 am on the day of departure.

  • Reservation can only be guaranteed after deposit payment. 
     
  • Payment: Cash, online payment with Maestro / EC-card, credit cards: Visa, EuroCard/MasterCard
     
  • Cancellation :
    Note: The legal right of withdrawal is substituted by the respective cancelation policy. The General terms and conditions for the hotel industry (AGBH 2006) are applicable. The Party may rescind the Accommodation Agreement by means of a unilateral declaration by 3 months before the agreed date of arrival of the Guest without being liable to pay a cancellation fee. We’ll charge a handling fee of € 50.00 per room.
     
    Outside this period, the Party may only rescind the Accommodation Agreement by means of a unilateral declaration subject to the following cancellation fees:  

       • 40% of the total agreed price by 1 month before the date of arrival;
       • 70% of the total agreed price by 1 week before the date of arrival;
       • 90% of the total agreed price within the last week preceding the date of arrival.
     
    3 months or more 3 months to 1 month 1 month to 1 week up to 1 week
    no cancellation fee
    (but handling fee)
    40 % 70 % 90 %


    In order to avoid unnecessary expense, we recommend to take out a cancellation insurance. For further information as well as easy contracting please click here: Hotelstorno Plus. 
     
  • 360° virtual tour / Outline room plans / Pictures
    Differences from the outline room plans, the panaoramatours and pictures are possible. All the rooms may vary in size, layout, furnishings and position. The images, pictures & virtual tours are indicative only.
     
  • Online-Booking:
    Due to system properties, a change of the booked room may be necessary during your stay. We will inform you about this fact as soon as possible. You may book only room categories - it is not possible to book certain room numbers or floors.

    No dogs allowed. 

    To fix your reservation, a deposit payment of 30% (per room) will be charged to the given credit card  (only Visa or Mastercard are accepted)Reservation can only be guaranteed after a successfull deposit payment! Until this point the reservation may be cancelled by both sides - free of charge.
    We retain the right to debit cancellation- and/or No-Show-charges form your credit card. Online Booking without a valid credit card is not possible.

     
     

--------------------------------------------------------------------------------------- 

Special terms and conditions in summer

 

Discounts for children and families

Spa and wellness areas are rest areas. No entry for children under 16 years.

Deposit: € 300.00 per person via  transfer to our account:

Raiffeisenbank Serfaus-Fiss:

IBAN: AT 513631500000021725

BIC: RZTIAT22315

Reservation can only be guaranteed after deposit payment.

 

Super.Summer.Card:

the general terms and conditions of the Super.Summer.Card 

are expressly considered as fixed. You can find them here for download:

https://www.serfaus-fiss-ladis.at/pdf/super-sommer-card-en.pdf 

 

 

--------------------------------------------------------------------------------------- 

  

Special terms and conditions in winter

 

Discounts for children and families
 

Spa and wellness areas are rest areas. No entry for children under 16 years.
 

New Year’s Eve bookings: supplement of € 90.00 per person applies.
 

Deposit: € 800.00 per person via crossed cheque or bank transfer to our account:

Raiffeisenbank Serfaus-Fiss:

IBAN: AT 513631500000021725

BIC: RZTIAT22315

 

Reservation can only be guaranteed after deposit payment.

 

 

Skipasses: The SKI PASS CONDITIONS (https://www.serfaus-fiss-ladis.at/en/winter/ski-pass-prices/conditions-ski-pass)  are applicable.


 

--------------------------------------------------------------------------------------- 
 

The General terms and conditions for the hotel industry 2006 (AGBH 2006 - https://www.wko.at/Content.Node/branchen/oe/Hotellerie/AGBH_englisch.pdf) are applicable:

 

No responsibility is accepted for the correctness and completeness of the given information. There is no legal validity for the given information.

 

Subject to error, legal venue: Landeck.