Covid-19 - Information

The health and well-being of you and our employees is our top priority. As everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. In order for you to be able to enjoy your holiday to the fullest, we need you to take responsibility for the variety of rules and measures that we implement with full responsibility. For this reason, we have adapted some of the procedures in our hotel to the applicable hygiene and safety regulations. This applies to rules of conduct, offer design and internal processes.

Here we would like to inform you briefly about them. However, since the requirements can change continuously, our measures are modified and adapted accordingly.

OUR HYGIENE & SAFETY CONCEPT

- For your best possible protection, our hotel staff wear face shields or mouth and nose protectors.

MASK PROTECTION: When entering the hotel, mouth-nose protection must be worn!

Guests must keep a distance of at least one metre in generally accessible areas from other people who do not live in the common household or do not belong to the group of guests in the common accommodation unit. This does not apply if the risk of infection can be minimised by suitable protective measures for spatial separation.

For catering facilities in accommodation establishments, the general rules for catering apply:
Food and drink may only be consumed while seated!  When entering and leaving the establishment to and from the seating area, guests must maintain a distance of at least one metre from other persons not belonging to their group of visitors.

MASK PROTECTION: In the hotel lobby, in the restaurant, in the bar and buffet area a mouth and nose protection must be worn to and from the seat!


- We ask you to bring your own mouth and nose protector for you and your children, as this is also required for activities outside the hotel (use of the gondola, underground, hiking bus, taxi rides), as well as in pharmacies, during visits to the doctor, at the hairdresser and during cosmetic treatments.

It is also compulsory again to wear a mouth and nose protector in grocery stores, supermarkets, banks, post offices and other business premises.

You are welcome to obtain a free mouth-and-nose protection at our reception desk at any time.


MASK PROTECTION:

All our guests are RESPONSIBLE to wear the mouth and nose protector where the minimum distance of 1m cannot be maintained.

Plexiglas panels are fitted where necessary
The minimum distance of 1m must be maintained in all areas of the hotel
Hand disinfection is available in sufficient quantity

- Personal lifts - without mouth-nose protection - may only be used alone or by people who belong together.

In order to shorten contact times at the reception during check-in, please provide us with all necessary registration data (names of fellow travellers, dates of birth) before your arrival. Many thanks for this.

- There are no more newspapers or magazines in the hotel or in the rooms.

- The minibar will only be filled if requested.

- We will be happy to give you a personal copy of brochures about the town at the reception desk.


Restaurant - MASKING to and from your seat:

- In the restaurants you will be accompanied to your table on the day of arrival. You will keep this table during your stay for breakfast and dinner. Please inform us one day in advance if you wish to invite guests so that we can take this into account in our table allocation.

- At breakfast in the restaurant you will be served all drinks as well as your egg dishes and pancakes in order to avoid a heavy buffet

- Parts of the buffet are for self-service. Therefore, before entering the buffet area, hands must be disinfected and disposable gloves must be worn. MASK COMPULSORY!!

- Lunch and afternoon cakes are handed out at the buffet by employees - please ensure sufficient distance HERE, drinks are served.

- We kindly ask you not to let your children go alone to the buffet.

- QR codes for touch-free wine and beverage lists are also available.



Swimming pools, saunas & wellness landscape

are open. Here, too, the distance rules and the associated maximum number of people must be observed. You will find these in front of the individual pools, saunas and steam baths.

Infusions are carried out by appointment (no weave)

You can enjoy our massage and cosmetic services as usual, in compliance with the applicable hygiene and safety regulations.

Our spacious wellness and outdoor area offers a lot of space and freedom and is open for you under observance of the minimum distance.


Childcare

Our children's club has been opened in compliance with the official regulations and our carers are looking forward to welcoming our little guests from 3 years of age

Please note that there may be restrictions on childcare, the Fun & Action Area and the children's programme, which are constantly being adjusted.

Children can only be looked after by appointment.

Please bring your child to the childcare only HEALTHY!

All children must wash their hands on arrival and before leaving the children's club.


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Attention - current new regulation

Guests from a so-called "corona hotspot" are only allowed to check into our house on presentation of a current (maximum 48 hours old), negative corona test!


Please note:
All information is without guarantee and can be changed at any time and without prior notice due to legal or official requirements.