Important information

Due to the current situation and the uncertain consequences, we would like to give you a short update regarding our cancellation policy concerning your summer reservation in our hotel.

Deviating from the cancellation conditions stated in your booking confirmation, we would like to inform you, that it is now possible to cancel your booking 2 weeks before arrival date free of charge.

So it is not necessary to decide immediatly or even fear that you will incur any costs.

Wait and see how the situation develops and make your decision short-term (up to 2 weeks before your arrival date) whether you want to arrive or not ...

If you have to/want to cancel, please let us know in written form (by email, fax, ...).

We hope, of course, that this situation, which is extraordinary for us all, will be overcome as soon as possible and that we can welcome you to the Wellnessresidenz Schalber.

If you have any questions, please contact our reservations department: by email: or by phone: 0043 5476 6770 (Mon-Fri 9 a.m. - 1 p.m.).

If you have already canceled your vacation, please consider this letter as meaningless.

In the meantime, we wish you all the best.

Stay healthy!

Greetings from Serfaus

Family Schalber